Jobs for Customer Support Representative

Customer Support Representative

DESCRIPTION We are currently experiencing hyper growth and are looking for an outgoing and enthusiastic Customer Support Representative (CSR) to join our NYC based team. The position presents an exciting opportunity to join a successful start-up as it accelerates its growth. You'll gain invaluable experience and real-time gratification in a place where your work and your efforts will be instantly seen and felt. RESPONSIBILITIES Provide software support and troubleshoot basic technical issues. Respond to all client questions and issues in a quick and comprehensive manner. Escalate technical issues to the relevant internal teams. Communicate and solve issues with cross-functional teams via phone, email, and video chat. Work on specific projects as needed. REQUIREMENTS Exceptional team player with the ability to relate to and care for customers. Excellent verbal and written communication skills. High energy, positive, and can-do attitude. High intellect, quick to learn, and eager to excel. Comfortable in a fast-paced, high-growth start-up environment. Resilient problem-solver who embraces challenges with creativity, pushing through failures with a positive outlook. Bachelor’s degree or equivalent. WHAT WE OFFER Compensation : $55,000 to $60,000 annually Opportunity : Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry Team Culture : A collegial, collaborative, fun work environment with frequent team events Equity : All new hires are eligible for equity grant participation Healthcare : Comprehensive & affordable insurance benefits with a variety of plan options Retirement : 401(k) with employer match & employer-sponsored access to a retirement advisor Family Benefits : Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy) Professional Development : Sponsored learning & development program (to cover classes, certifications, and more!) Food Perks : Fully stocked kitchen & lunch reimbursement program Work Flexibility : A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO day Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr

Immediate Start

Customer Support Representative

Parsley Health New York, NY

About us: Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results. The opportunity: As a Customer Support Representative, you will provide a high level of customer service to Parsley Health Members by corresponding to inquiries both via email, SMS, and over the phone, performing onboarding calls, managing cancellation requests, answering questions about the Program, and resolving member complaints in a professional and timely manner. This role works closely with our clinical and sales departments to ensure member satisfaction and loyalty. PST hours are preferred. What you’ll do: Provide exceptional member service through prompt, accurate, and knowledgeable responses to member inquiries and complaints. Maintain ownership of member issues from receipt of the initial request to resolution. Follow up with members to ensure their issues have been resolved to their satisfaction. Maintain a comprehensive understanding of the company's products and services. Utilize member feedback to identify opportunities for improvement and report trends. Assist in developing initiatives to enhance member experience and satisfaction. Manage inbound and outbound member inquiries via phone, SMS, and our online messaging platform. Escalate unresolved member questions to the appropriate department to ensure a quick turnaround for all member inquiries. Ability to think on your feet and de-escalate member situations. Assist members with renewal questions and encourage continued care. Collect feedback from members and process cancellations. Support members’ scheduling and member portal navigation needs and troubleshoot as needed. This is an evolving and growing department, and role requirements may change and expand as Parsley Health grows. Other duties as assigned. What you’ll need: At least one year of relevant work experience in a one-to-one client/patient-facing role. Healthcare tech/start-up experience preferred. An empathetic customer-service approach that ensures your members feel heard and cared for. Call management system experience preferred (i.e., Regal.io). A passion for helping others. Excellent oral and written communication skills. Can comfortably resolve issues over the telephone. A detail-oriented mindset with a knack for organization and clarity - nothing slips through the cracks. Proactivity, autonomy, and commitment to excellence in your work. Flexibility as roles and responsibilities are subject to change and new ones may be assigned. Ability to work from home in a quiet space to conduct phone calls. Benefits and Compensation: Equity Stake. 401(k) + Employer Matching program. Remote-first with the option to work from one of our centers in NYC or LA. Complimentary Parsley Health Complete Care membership. Subsidized Medical, Dental, and Vision insurance plan options. Generous 4+ weeks of paid time off. Annual professional development stipend. Annual wellness stipend. Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees. The salary for this role is $24.25/hour ($50,440 annually). We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process. At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. Important note: In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. Please note: We will never communicate with you via Microsoft Teams. We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment. We look forward to connecting! #LI-Remote #J-18808-Ljbffr

Work Life Balance

Customer Support Representative, Japanese Bilingual _ Job Num:

Pasona NA New York, NY

Customer Support Representative, Japanese Bilingual _ 56118 Job Num: 56118 h5 Job Description An international company in NYC is on the hunt for a Japanese Bilingual Customer Support Representative. The perfect fit would be someone with over two years of customer-facing experience who is excited about learning IT technical skills and new technology. Responsibilities: Responds to service related customer inquiries, trouble, and/or complaints by phone and email. Instructs network carriers to troubleshoot circuit outages and usability issues. Communicates with application service providers/resellers to respond to customer inquiries. Provides customers with remote instructions to isolate the cause of Internet connection outages. Provides customers with basic instructions on the use of the application and internet related services. Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support. Manages ongoing service tickets and ensure the expected service levels. Sends notices for planned or unexpected service outages to customers in a timely manner. Opens appropriate tickets with the datacenter related inquiries and troubles. Creates, revises, and translates manuals, documents, and reports when needed. Requirements: Bachelor's degree in IT-related or Business major is preferred. More than 2 years of B to B customer service experience. Excellent communication and customer service skills. MS office. Proficient Japanese language skills. Passion for leaning new technology and IT technical skills. To apply please email your resume to [email protected]. Job Details City: New York State: NY Job Type: Permanent Job Salary High: 75000.00 Salary Low: 70000.00 Languages: English;Japanese Hours of Operation: 12-20 Benefits: Health Ins;Dental Ins;Vision Ins;401K Contact Information Job Owner: Naoko Kagaya Job Owner Email : [email protected]

Best Match

Customer Support Representative - New York, full-time, on-site

WHIZZ New York, NY

Customer Service Representative Position : Customer Service Representative Location : On site, NY Are you ready to embark on a rewarding career with Whizz, a trailblazer in cutting-edge transportation solutions for delivery riders? We are currently seeking enthusiastic Customer Service Representatives to join our dynamic team. Your dedication will not only be rewarded with a competitive salary ranging from $17 to $20 per hour , but you'll also have the chance to earn performance-based quarterly bonuses . At Whizz, we value your commitment and offer a clear career path, with opportunities for salary growth and leadership roles. Take the leap and become a part of our success story! Why Choose Whizz: Competitive Salary: Earn between $17 - $20 per hour, based on your skills and experience. Quarterly Bonuses: Be recognized and rewarded for your exceptional contributions every quarter. Salary Growth Potential: Show your commitment and watch your salary grow. Leadership Opportunities: Ambitious CSRs can step into a Team Lead role after just 6 months. Responsibilities: Advise current and prospective customers. Communicate effectively with customers in person. Explain bike features and functions to customers. Assist customers in choosing a bicycle model, battery type, accessories and services. Manage customer onboarding and payments. Maintain document flow related to sales transactions. Working with current clients, including inspecting bikes and issuing fines. Managing client accounts and requests in the ERP system, specialized automation tools (such as chatbots), and other software and applications used by the company. Prepare and submit necessary reports related to sales, inventory, and store operations. Adhere to the organization of the store to maintain a welcoming environment. Track inventory levels and ensure accurate stock levels. Coordinate stock transfer and fulfillment as needed. Assist with store opening and store closing duties, as required. Perform general office and administrative tasks. Perform other duties as assigned by the direct supervisor to support store operations and ensure smooth workflow. Be flexible and available to work shifts across Monday through Sunday, as scheduled. Requirements Exceptional written and verbal communication skills. Ability to build rapport and effectively engage with diverse personalities. Proficiency in Microsoft Office and Google Sheets, with a strong command of productivity tools. Outstanding multitasking capabilities, ensuring efficiency in a dynamic environment. Flexibility and availability to work on both weekdays and weekends. Benefits Paid Time Off: Recharge and relax with vacation, sick leave, and public holidays. Training Provided: We believe in empowering you to reach new heights. Commute on Us: Make your daily journey smoother and cost-effective. 401(k) Retirement Plan: Invest in your future. Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance. Flexible 8-hour Shifts: Balance work and life seamlessly. Competitive Salary: $17 - $20 per hour.

Full-Time Sales Support Representative

IMMEDIATE START! New York, NY

We have an immediate opening for a motivated Full-Time Sales Support Representative at our fast-growing, established Sales & Customer Acquisition firm. While were scaling quickly, we are on the hunt for a Full-Time Sales Support Representative who shares our core values and know-how to get things done! We provide our Full-Time Sales Support Representatives with the opportunity to connect with something bigger and discover their full potential. We are looking for LEADERS who are not easily discouraged by challenges. A Full-Time Sales Support Representative with us requires discipline, grit, and endurance. If you have what it takes, are willing to put in the time to succeed, you will be thrilled to have joined our Sales Support Representative team. You Must Have The Ability To: Communicate clearly and effectively in all situations Prioritize different tasks and wear multiple hats Think critically and analyze efficiently Adapt, learn and perform work in an ever-changing environment Exceed expectations in a team and individual capacity Be punctual, reliable, and professional Understand and follow oral and written instructions Our Full-Time Sales Support Representatives: Build customer relationships and rapport by educating consumers on the clients we represent Develop product knowledge by attending daily client meetings to be able to answer questions and increase consumer education Act as the go-to expert and visit customers to promote products, perform sales services and maintain customer satisfaction Facilitate customer service and promotional campaigns by acquainting accounts with the latest customer service tactics Conduct customer service presentations to potential new clients Improve market revenue by consistently achieving customer acquisition territory goals

Sales Support Representative

Crosstown Solutions New York, NY

NO EXPERIENCE? NO PROBLEM! WE ARE HIRING FULL-TIME AND ENTRY-LEVEL SALES POSITIONS! WE PROVIDE COMPLETE TRAINING FROM DAY ONE! Find your path to career success (while having fun) TODAY! We are on the HUNT for individuals with a client-facing, sales, or customer support background to join our Sales Support Representative team as soon as next week. Individuals from these industries THRIVE in our fast-paced, hands-on, and INTENSE environment. With our comprehensive training process for the sales support role, the boundaries are endless! Skills We Look For: GREAT work ethic Awesome time management Customer service oriented Sales MASTER Flawless student mentality and eagerness to learn Ability to sustain an upbeat attitude Self-starting HUSTLER Natural Leader, self starter attitude Interpersonal skills Proper verbal communication Are You Able To: Assist customers directly with questions or concerns? Educate customers on our products and services? Process customer orders? Greet external customers in a professional and welcoming manner? IF SO, APPLY NOW!

Customer Support Representative

InEvent New York, NY

CUSTOMER SUPPORT REPRESENTATIVE We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen! RESPONSIBILITIES Support InEvent federal-level clients via chat support, emails, and inbound calls with high energy and active listening. Meet CS KPIs of response time, first call resolution and Customer Satisfaction (CSAT) on all queries; Keep up to date with customer lifecycle and interactions to be aware of recent account requests and requirements Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent's development team; Learn continuously about tech and platform updates; Work with team members to test and improve performance using the platform; Become a subject matter expert (SME) on the InEvent product. Work autonomously to find solutions and improvements for InEvent's customers and internal teams Adhere to the role's compliance and security requirements PRE-REQUISITES 2+ years of experience in Customer Success is a must Fluent English to communicate in writing and voice with customers around the world; Fluency in other languages is a plus; Experience working in a customer service role in a SaaS or tech company; Experience working with government contracts a plus Outstanding communication skills and empathy; Flexibility and adaptability to service multicultural customers; Happy to work between 3 pm - 11 pm PST Very (very) resilient to learn continuously in a startup! PERKS Health Insurance, Paid Time Off (PTO); Birthday Gift and Work Anniversary Gifts. CONTRACT: This is a Permanent, Full-time position (40hrs per week).

2025 Bloomberg Customer Support Representative (Italian) - New York

Bloomberg New York, NY

The Company: Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally. In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative and in providing a work environment that encourages our employees to be their best. Whats The Role? Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support team, which is a key part of our User Support business. As a Bloomberg Customer Support professional, you have two critical focus areas: to provide superb customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues. You will be responsible for the installation of Bloomberg software, configuration of proprietary hardware such as keyboards or biometrics, and workflow support of terminal clients over the phone, email and via Bloomberg Instant Messaging. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients technological needs. We tackle our clients software issues, and we understand how it relates to their workflows and asset-class needs. Working with critical information and highly sophisticated tools, we ensure the security of our clients accounts and data. Secondly, you will connect with our clients, including CEOs and executive managers with access to proprietary data and information. We set-up, provide technical training to clients on the Bloomberg Terminal, and connect our clients to various internal teams depending on the Bloomberg products and platforms they subscribe to. You will work as part of our 500 strong distributed team, supporting our clients collectively in more than 15 languages. Who you are: You come to work with a purpose, understand the fast paced environment our clients work in, are curious and take pride in being customer service driven. What's in it for you? We provide all new hires an 9 week long training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting. You'll never stop learning...we'll invest in your career, and coupled with our unrivaled approach to career development, we will help you expand your skills and opportunities in this role through project involvements. Our Bloomberg Customer Support Representatives have the opportunity to be involved in mentoring, recruiting, quality control and idea generation. You will have the opportunity to champion your career across the company. Our alumni have a diversity of successful career paths to: Analytics & Sales, Data,Technical Support, Finance, Enterprise Services and Corporate Admins. Youll need to have: - Bachelor's degree or equivalent experience - Fluency in both Italian and English (Written and Verbal) - Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.) - A demonstrated interest in Finance and / or Technology - Desire to develop skills and experience in customer service in a fast-moving FinTech environment - Willingness to learn new technologies and ability to retain information - Careful attention to detail, with an aptitude for working quickly and accurately - Multi-tasking and problem solving skills as well as an ability to work independently and as part of a larger global team - An interest in progressing a career within Bloomberg Wed love to see: - Work experience in a client/customer facing role - Curiosity to identify, research, and resolve customer technology, software and hardware issues - Awareness of data management, privacy and information security - Aptitude to work within highly connected and software-based systems You'll need to be able to: - Start full time work in 2025 - Occasionally work weekends or on a bank holiday (weekday off in lieu) Salary: 64000,64000,USD,Annual Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email [email protected]

Customer Support Representative

InEvent, Inc. New York, NY

CUSTOMER SUPPORT REPRESENTATIVE We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen! RESPONSIBILITIES Support InEvent federal-level clients via chat support, emails, and inbound calls with high energy and active listening. Meet CS KPIs of response time, first call resolution and Customer Satisfaction (CSAT) on all queries; Keep up to date with customer lifecycle and interactions to be aware of recent account requests and requirements. Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent’s development team. Learn continuously about tech and platform updates. Work with team members to test and improve performance using the platform. Become a subject matter expert (SME) on the InEvent product. Work autonomously to find solutions and improvements for InEvent’s customers and internal teams. Adhere to the role’s compliance and security requirements. PRE-REQUISITES 2+ years of experience in Customer Success is a must. Fluent English to communicate in writing and voice with customers around the world. Fluency in other languages is a plus. Experience working in a customer service role in a SaaS or tech company. Experience working with government contracts is a plus. Outstanding communication skills and empathy. Flexibility and adaptability to service multicultural customers. Happy to work between 3 pm - 11 pm PST. Very (very) resilient to learn continuously in a startup! PERKS Health Insurance. Paid Time Off (PTO). Birthday Gift and Work Anniversary Gifts. CONTRACT: This is a Permanent, Full-time position (40hrs per week). #J-18808-Ljbffr

Customer Support Representative

Liberty Management New York, NY

In response to our clients' continued growth and the ever-expanding need for access to telecommunication and internet devices, we are looking for a Customer Support Representative to serve the Manhattan area. The main objective of the Customer Support Representative is to speak with local customers and present telecommunication and internet options that exceed their needs. Our goal is to provide each eligible person with the security and opportunities that phone and internet service bring. The right person for this position is a forward-thinking, self-manageable leader hungry for an opportunity to make a difference in their community and grow simultaneously with a dynamic, always-learning team. Together, our communication and technology solutions impact the everyday lives of people in our surrounding communities. Customer Support Representative Responsibilities: Provide onsite superior customer support to internal and external customers. Qualify customers to determine eligibility and availability for specified products. Use a POS system to verify customer identity and move forward with the enrollment process. Complete the enrollment process and maintain the confidentiality of all private customer information. Adhere to all company standards and policies relating to enrollment qualifications, customer support expectations, and our brand representation. Engage and act in all areas pertaining to the growth of the program and its objectives and drive resolutions to specified issues. Prepare weekly, monthly, and daily reports to track progress toward program goals. Customer Support Representative Qualifications: One year of customer service, customer support, or sales is highly preferred. Proven history of exceeding goals in a fast-paced, high-energy environment. Excellent communicator with a high level of emotional intelligence and a naturally caring demeanor. Possess a drive to succeed with a "get it done" attitude and solution-oriented mindset. Reliable work ethic with the ability to function autonomously or in a team-oriented dynamic. Technologically savvy and experienced working with CRM software. #J-18808-Ljbffr

High salary

Customer Support Representative

Adaptive New York, NY

What we do Adaptive is a rapidly growing vertical software company of 34 building world class financial tools for real estate and construction. We have raised $26m from Emergence, a16z, and other top funds as well as a collection of angels from companies like Brex, Ramp, Airbase, Square, and Shopify. Why join us? Power the local built environment We serve the small businesses that are building communities across our country. Your favorite local café, the new house on the corner, or the ADUs helping to solve the housing crisis were all built by our customers--those that have lived in their cities for their entire lives and have a true passion for their craft. These are creative, dynamic, skilled individuals who bring neighborhoods to life by conceiving of and constructing environments where people connect and build memories. Join a world class team We have built a culture rooted in collaboration and execution - and experience! We have deep backgrounds in finance, technology and construction and a fast-growing customer base. We have the momentum, team, and vision to win in this massive market. We'd love for you to join us. -- Role Summary As a Customer Support Representative at Adaptive, you'll be the primary point of contact when our customers need real-time support. You'll play a crucial role in ensuring customer satisfaction, resolving issues efficiently, and maintaining Adaptive's reputation for excellence in customer service. This role offers a unique opportunity to shape and build out a high-priority function within our rapidly growing company. For someone who excels in this position, there is tremendous potential for professional growth and advancement as Adaptive continues to expand. This position requires a blend of problem solving ability, strong communication skills, and a passion for helping our customers succeed. Familiarity with Quickbooks and construction finance (or willingness to learn both quickly) is strongly preferred. Responsibilities Serve as “first line of defense” for customer questions — responding promptly, providing effective solutions, and escalating to our engineering team when necessary Use problem solving skills to develop custom workarounds for unique customer cases when required Work closely with engineering during escalations, providing clear, detailed information about customer issues Maintain a comprehensive tracking system for all customer requests and issues Ensure timely follow-up on all customer inquiries, escalated issues, and feature requests Collaborate with the product team to communicate customer feedback and feature requests Create comprehensive, user-friendly articles for our Help Center based on common support requests Qualifications 2+ years of experience in customer support or a similar client-facing role, preferably in a SaaS or technology environment Excellent written and verbal communication skills Strong problem-solving abilities and meticulous attention to detail General understanding of construction industry financial processes (or aptitude for quick learning) Familiarity with Quickbooks (or aptitude for quick learning) Proficiency with customer communication tools like Intercom or similar platforms Ability to explain complicated technical concepts in clear, non-technical terms Demonstrated commitment to customer satisfaction and continuous improvement Experience in coordinating with technical teams and managing follow-ups What we offer Opportunity to join a highly driven and passionate team at an inflection point Competitive cash compensation Top tier benefits and a 401k match A flexible, remote-friendly work environment #J-18808-Ljbffr

Customer Support Representative

Adaptive New York, NY

What we do Adaptive is a rapidly growing vertical software company of 34 building world class financial tools for real estate and construction. We have raised $26m from Emergence, a16z, and other top funds as well as a collection of angels from companies like Brex, Ramp, Airbase, Square, and Shopify. Why join us? Power the local built environment We serve the small businesses that are building communities across our country. Your favorite local café, the new house on the corner, or the ADUs helping to solve the housing crisis were all built by our customers--those that have lived in their cities for their entire lives and have a true passion for their craft. These are creative, dynamic, skilled individuals who bring neighborhoods to life by conceiving of and constructing environments where people connect and build memories. We're powering these businesses with access to the same world class financial services and software that the large developers have. Join a world class team We have built a culture rooted in collaboration and execution - and experience! We have deep backgrounds in finance, technology and construction and a fast-growing customer base. We have the momentum, team, and vision to win in this massive market. We'd love for you to join us. -- Role Summary As a Customer Support Representative at Adaptive, you'll be the primary point of contact when our customers need real-time support. You'll play a crucial role in ensuring customer satisfaction, resolving issues efficiently, and maintaining Adaptive's reputation for excellence in customer service. This role offers a unique opportunity to shape and build out a high-priority function within our rapidly growing company. For someone who excels in this position, there is tremendous potential for professional growth and advancement as Adaptive continues to expand. This position requires a blend of problem solving ability, strong communication skills, and a passion for helping our customers succeed. Familiarity with Quickbooks and construction finance (or willingness to learn both quickly) is strongly preferred. Responsibilities Serve as “first line of defense” for customer questions — responding promptly, providing effective solutions, and escalating to our engineering team when necessary Use problem solving skills to develop custom workarounds for unique customer cases when required Work closely with engineering during escalations, providing clear, detailed information about customer issues Maintain a comprehensive tracking system for all customer requests and issues Ensure timely follow-up on all customer inquiries, escalated issues, and feature requests Collaborate with the product team to communicate customer feedback and feature requests Create comprehensive, user-friendly articles for our Help Center based on common support requests Qualifications 2+ years of experience in customer support or a similar client-facing role, preferably in a SaaS or technology environment Excellent written and verbal communication skills Strong problem-solving abilities and meticulous attention to detail General understanding of construction industry financial processes (or aptitude for quick learning) Familiarity with Quickbooks (or aptitude for quick learning) Proficiency with customer communication tools like Intercom or similar platforms Ability to explain complicated technical concepts in clear, non-technical terms Demonstrated commitment to customer satisfaction and continuous improvement Experience in coordinating with technical teams and managing follow-ups What we offer Opportunity to join a highly driven and passionate team at an inflection point Competitive cash compensation Top tier benefits and a 401k match A flexible, remote-friendly work environment with a balanced approach to work #J-18808-Ljbffr

Customer Support Representative

D&W Diesel Inc. New York, NY

D&W is currently looking to add a Customer Support Representative to our team in our Corporate location in Auburn, NY. Responsibilities: Handle inbound customer calls Work to establish professional business relationships with customers Know how to access information on our products Provide important communications link between D&W and our customers Aid teammates with research of products, pricing, and availability Qualifications: Strong interpersonal and communication skills Technical aptitude with an ability to learn about products Proficient in MS Office and other computer functions Ability to work in a fast-paced office environment Industry experience is not required. Candidates will work with an experienced staff and participate in regular training activities. Company Overview: D&W Diesel, Inc. is employee-owned, a $120 million business with over 350 employees in 8 locations. D&W has more than 45 years of history as an aftermarket distributor of heavy-duty truck and off-road equipment parts, remanufacturing and distribution of diesel engine components, and industrial products. We are dedicated to continued growth through investment in our modern facilities and our exceptional team of employees. Pay: $19 - $23 hour Benefits: Employee Stock Ownership Plan (ESOP) 401(k) with a company match Disability & Life Insurance Paid Time Off & Paid Holidays at time of hire To apply for this position please visit our career page at www.dwdiesel.com/Careers . If you are unable to apply online due to disability, please contact Human Resources: 315-253-2324 Equal Opportunity Employer/Veterans/Disabled #J-18808-Ljbffr

High salary

Customer Support Representative

Liberty Management New York, NY

Customer Support Representative

InEvent, Inc. New York, NY

CUSTOMER SUPPORT REPRESENTATIVE We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen! RESPONSIBILITIES Support InEvent federal-level clients via chat support, emails, and inbound calls with high energy and active listening. Meet CS KPIs of response time, first call resolution, and Customer Satisfaction (CSAT) on all queries; Keep up to date with customer lifecycle and interactions to be aware of recent account requests and requirements. Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent’s development team. Learn continuously about tech and platform updates. Work with team members to test and improve performance using the platform. Become a subject matter expert (SME) on the InEvent product. Work autonomously to find solutions and improvements for InEvent’s customers and internal teams. Adhere to the role’s compliance and security requirements. PRE-REQUISITES 2+ years of experience in Customer Success is a must. Fluent English to communicate in writing and voice with customers around the world. Fluency in other languages is a plus. Experience working in a customer service role in a SaaS or tech company. Experience working with government contracts is a plus. Outstanding communication skills and empathy. Flexibility and adaptability to service multicultural customers. Happy to work between 3 pm - 11 pm PST. Very resilient to learn continuously in a startup! PERKS Health Insurance. Paid Time Off (PTO). Birthday Gift and Work Anniversary Gifts. CONTRACT: This is a Permanent, Full-time position (40hrs per week). #J-18808-Ljbffr

Customer Support Representative

BruntWork New York, NY

BruntWork | Full time: 35 paid hours per week or more Customer Support Representative - (ZR_19336_JOB) Work Timezone - Must be a City e.g., London, New York Work Schedule - Fixed Schedule Job Type - Full time: 35 paid hours per week or more Date Opened - 01/22/2025 Remote Job Industry - Other Job Description This is a remote position. Job Highlights: • Permanent work from home • Fixed Schedule: Monday to Friday 9AM - 6PM New York time (Includes 1hr unpaid break) • Open to schedule adjustment requests after a few weeks of working Responsibilities: Answering customer emails Making changes to orders in Shopify when requested by customers Combining orders in Shopify when requested by customers Communicating order status and updates to customers Maintain a high level of product knowledge to provide accurate information to customers. Requirements 2+ years of customer service experience Familiarity with anime and gaming culture Shopify experience preferred but not required Good written communication skills Ability to work under pressure and handle challenging customer interactions. #J-18808-Ljbffr

Entry Level Customer Support Representative

ACI Inc New York, NY

Customer Support Representative - Weekends Required

Boom Entertainment New York, NY

Remote Boom Entertainment is a technology company that is fueling the biggest winners in sports betting and online gaming. Working with professional sports leagues, media companies, and leading casino operators, Boom provides technology and games to many of the biggest names in the industry -- NBC Sports, Barstool Sports, Penn National Gaming, 8AM Golf, YES Network, Rush Street Interactive, DraftKings, Golden Nugget, and many more. As a company, we are looking for driven dreamers who want to make an impact on this industry and the world. We want people of integrity who are open to learning and willing to challenge the norm. We want people who are curious, reliable, empathetic, and obsessed with quality. Boom has two main verticals, Sports Products and Casino Games. Our Sports Products include Boom Fantasy, our very own Daily Fantasy Sports application bringing a quick and easy way for sports fans from any skill-level to join in the fun of DFS. With millions of dollars in winnings so far, Boom Fantasy is a rapidly growing success. We also build world-class free-to-play games and technology for our partners that have entertained more than 4 million sports fans. Our Casino team is hard at work building a suite of eye-catching casino games for distribution to casino operators in the legal U.S. and international iGaming markets. This team is reimagining what’s possible in gaming by focusing on innovative products powered by cutting-edge technology. We are seeking a fully-remote Customer Support Representative . Initially, this role will be responsible for working Thursday, Friday, Saturday, Sunday, and Monday between 4:00 pm ET and midnight ET, and the target compensation for this role is $15/hr or state minimum wage, should the state minimum wage be higher than $15/hr. Responsibilities: Live Customer Support for contest entrants via email and live chat feature - Zendesk and Intercom Handling support requests and escalating them to the appropriate parties Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more Qualifications: 2+ years experience in a customer support or operations role (sports, tech, start-up a plus) Knowledge of and enthusiasm for sports, sports gaming, and technology is a must Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred Experience working with Customer Support tools like Zendesk and Intercom Collaborative, team-oriented mindset Strong internet connection and reliability Why you should work here Positions are fully remote Quarterly contests and giveaways featuring prizes and swag boxes A $300 home office reimbursement Parental support (paid leave, childcare, and adoption benefits) 401K Match & FSA A great culture that includes support for learning and development What Boom promises you We have a culture that values trust vs. micromanaging. Each role has a high level of autonomy. We have an inclusive environment where you don’t have to change who you are. We encourage you to take time off without guilt. Lastly, we proudly offer an extremely transparent, fun, and engaging culture that provides opportunities for personal and professional growth to all employees. #J-18808-Ljbffr

Japanese Bilingual Customer Support Representative - NYC

Actus Consulting Group, Inc. New York, NY

Industry: IT Location: New York, NY Visa Sponsor: Yes Language: English: Business Level, Japanese: Business Level Japanese IT company seeks a Customer Support Representative. Description of Responsibilities: Responds to service related customer inquiries, trouble, and/or complaints by phone and email. Instructs network carriers to troubleshoot circuit outages and usability issues. Communicates with application service providers/resellers to respond to customer inquiries. Provides customers with remote instructions to isolate the cause of Internet connection outages. Provides customers with basic instructions on the use of the application and internet related services. Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support. Manages ongoing service tickets and ensures the expected service levels. Sends notices for planned or unexpected service outages to customers in a timely manner. Opens appropriate tickets with the datacenter related inquiries and troubles. Creates, revises, and translates manuals, documents, and reports when needed. Regular working hours are 9am – 5pm Eastern Standard Time (EST). With teamwork, covers working hours of 9 am – 5 pm Pacific Standard Time (PST) from Monday to Friday (12 – 8 pm EST from Monday to Friday), in case of absence of a customer support representative covers working hours of 9 am – 5 pm Pacific Standard Time (PST). Collects information from the department of Professional Services to enable LAN support and its troubleshooting. Creates manuals to perform LAN Support and its troubleshooting for customer support. Leads customer support staff to perform LAN support and its troubleshooting by sharing information. Reporting: This position reports to Manager, Customer Support and/or General Manager, Professional Services and/or Chief Operating Officer. The other persons will be designated by President & CEO if necessary. Others: Type: Temp to hire or Permanent#J-18808-Ljbffr

2025 Bloomberg Customer Support Representative (Portuguese) - New York

Avature New York, NY

2025 Bloomberg Customer Support Representative (Portuguese) - New York Location: New York Business Area: Ref # 10038775 Description & Requirements The Company: Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally. In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that encourages our employees to be their best. What’s The Role? Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support team, which is a key part of our User Support business. As a Bloomberg Customer Support professional, you have two critical focus areas: to provide excellent customer service to a broad range of clients, and ensure fast and effective management of various client workflows and Bloomberg terminal-related hardware/software issues. You will be responsible for the installation and setup of Bloomberg software, licenses, and logins, configuration of proprietary hardware (such as biometric authentication devices and keyboards), and other technical & login support for our mobile and desktop applications, over the phone, email and via Bloomberg Instant Messaging. We also conduct proactive outreach to clients for licenses, hardware, and software setups, to ensure our clients are able to access our products promptly, seamlessly and securely. You will also be collaborating with internal teams at different levels and across regions to resolve complex issues while maintaining effective communication and ensuring consistent adherence to company standards. Secondly, you will connect with our clients, including CEOs and executive managers with access to proprietary data and information, and provide them with technical training on the Bloomberg Terminal, as well as connect them to various internal teams depending on the Bloomberg products and platforms they subscribe to. You will have the opportunity to work as part of our 500 strong distributed team, supporting our clients collectively in more than 15 languages. Who you are: You come to work with a purpose, understand the fast-paced environment our clients work in, are curious and take pride in being customer service driven. What's in it for you? We provide all new hires an 8-week long training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting. You'll never stop learning...we'll invest in your career, and coupled with our unrivaled approach to career development, we will help you expand your skills and opportunities in this role through project involvements. Our Bloomberg Customer Support Representatives have the opportunity to be involved in mentoring, recruiting, quality control and idea generation. You will have the opportunity to champion your career across the company. Our alumni have a diversity of successful career paths to: Analytics & Sales, Data, Technical Support, Finance, Enterprise Services and Corporate Admins. You’ll need to have: Bachelor's degree or equivalent experience Fluency in both Portuguese and English (Written and Verbal) Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.) A demonstrated interest in Finance and/or Technology Desire to develop skills and experience in customer service in a fast-moving FinTech environment Willingness to learn new technologies and ability to retain information Careful attention to detail, with an aptitude for working quickly and accurately Multi-tasking and problem-solving skills as well as an ability to work independently and as part of a larger global team An interest in progressing a career within Bloomberg We’d love to see: Work experience in a client/customer facing role Curiosity to identify, research, and resolve customer technology, software and hardware issues Awareness of data management, privacy and information security Aptitude to work within highly connected and software-based systems You'll need to be able to: Start full-time work in 2025 Occasionally work weekends or on a bank holiday (weekday off in lieu) Salary Range: 64000-64000 USD Annually + Benefits The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation, paid holidays, paid time off, medical, dental, vision, short and long-term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns. #J-18808-Ljbffr